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Privacy Policy Last update 11 months ago

Last update: January 5, 2023


Welcome to Fliam!


Please read this privacy policy (the "Policy") carefully to understand how Fliam at HOSE Building, Quang Trung Software City, District 12, Vietnam, uses personal information. By accessing or using fliam.com, the Fliam mobile app, or any other related sites, applications, services, and goods, or any other website operated by Fliam that links to this policy, you acknowledge that you have read and understood this Policy. This Policy may change from time to time; any changes we make to this Policy will be posted on this Site. We will also take any other steps required by applicable law, including notifying you about material changes. Changes to this Policy are effective as of the stated "Last Updated" date. We recommend that you check the Policy periodically for any updates or changes.


At Fliam, we are committed to protecting the privacy and confidentiality of our users personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide to us. By using the Fliam platform, you consent to the practices described in this Privacy Policy.


1. Information We Collect


1.1. Personal Information: When you create an account on Fliam, we may collect personal information such as your name, email address, contact information, and payment details. This information is necessary for account creation, transaction processing, and communication purposes.

1.2. Profile Information: You have the option to provide additional information on your profile, such as a profile picture, a bio, and skills or services offered. This information helps other users understand your expertise and increases the likelihood of successful transactions.

1.3. Communications: We may collect information from your communications with other users, including messages, chat logs, and feedback. This enables us to facilitate smooth and transparent communication between buyers and sellers on our platform.


2. How We Use Your Information


2.1. Providing and Improving Services: We use the information we collect to provide and improve our services, including facilitating transactions, processing payments, and providing customer support. This information allows us to ensure the smooth operation of the platform and enhance the user experience.

2.2. Personalization: We may use your information to personalize your experience on the Fliam platform, such as recommending relevant services or notifying you of new opportunities that match your interests.

2.3. Communication: We may use your information to communicate with you about your account, transactions, updates, and promotional offers. These communications are essential for the proper functioning of the platform and to keep you informed about relevant information.

2.4. Analytics and Research: We may analyze user behavior and data to gain insights, improve our services, and conduct research and analysis. This helps us understand user preferences and trends, and enables us to enhance the platform accordingly.


3. Information Sharing


3.1. With Other Users: As a user on Fliam, certain information such as your profile, username, and reviews may be visible to other users on the platform. This promotes transparency and trust among users.

3.2. Service Providers: We may engage trusted third-party service providers to assist us in operating and improving our platform. These service providers have access to your information solely for the purpose of performing their designated tasks and are obligated to maintain its confidentiality.

3.3. Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders. We will take all reasonable measures to ensure that any disclosure of information is done in compliance with applicable laws and regulations.


4. Data Security


4.1. We employ industry-standard security measures to protect the security and integrity of your information. However, please be aware that no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

4.2. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please ensure that you use strong and unique passwords and promptly notify us of any unauthorized use or security breach.


5. Data Retention


5.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.2. If you wish to delete your account and associated information, you can do so by contacting our support team. Please note that certain information may be retained for legal or legitimate business purposes, such as resolving disputes, enforcing our terms, or complying with legal obligations.


6. Third-Party Links and Services


6.1. The Fliam platform may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party websites or services. We encourage you to review the privacy policies and terms of service of any third-party websites or services that you access through Fliam.

6.2. We may also allow third-party service providers to display advertisements on the Fliam platform. These advertisements may contain cookies or other tracking technologies, and we do not have control over the information collected by these third parties. Please review the privacy policies of these third-party advertisers for more information on their data practices.


7. Childrens Privacy

Fliam is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take steps to delete the information as soon as possible. If you believe that we may have collected information from a child under 18, please contact us.


8. Your Rights and Choices


8.1. You have certain rights and choices regarding the personal information you provide to us. These include the right to access, update, and delete your information, as well as the right to object to certain processing activities. You can exercise these rights by contacting our support team.

8.2. Please note that while we will make reasonable efforts to accommodate your requests, there may be certain legal or legitimate business reasons that prevent us from fulfilling specific requests. For example, if retaining certain information is required to comply with our legal obligations or if deleting certain information would impact the functionality of our platform.


9. Changes to this Privacy Policy


We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on the Fliam platform or by sending you a notification. Your continued use of the Fliam platform after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms.


10. International Data Transfers


10.1. The information we collect may be transferred to and processed in countries other than your own, including countries outside the European Economic Area (EEA) that may have different data protection laws. We will ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

10.2. When transferring your personal information to countries outside the EEA that do not provide an adequate level of data protection, we will rely on legally permitted mechanisms to ensure an adequate level of protection. This may include the use of Standard Contractual Clauses approved by the European Commission or other appropriate safeguards recognized by relevant data protection authorities.

10.3. By using the Fliam platform and providing your personal information, you consent to the transfer of your information to countries outside your own jurisdiction, including those that may have different data protection laws. You also acknowledge that these transfers may involve the processing of your personal information in accordance with this Privacy Policy.

10.4. If you have any questions or require further information about the international transfer of your personal information, please contact our support team. We will provide you with the necessary details and address any concerns you may have to the best of our abilities.


11. Contact Us


If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to reach out to us at support@fliam.com. We will respond to your inquiries in a timely manner and endeavor to address any concerns or issues to the best of our abilities.